Privacy Policy

At The Imperial New Delhi (“The Imperial”, “we”, “us”, “our”), we respect your privacy and are committed to protecting the confidentiality and security of the personal information you share with us. Whether you visit our website www.theimperialindia.com (“Site”), contact our guest services, or interact with us in any other way, you can trust that we take your privacy seriously.

For this Privacy Policy, “personal data” means any information that can identify you, in line with applicable privacy and data protection laws. It reflects our ongoing commitment to transparency and aligns with India’s Digital Personal Data Protection Act (DPDPA) 2023, the EU/UK GDPR, and other applicable privacy laws.

This Privacy Policy explains how we collect, use, store, and safeguard your personal data, as well as the choices you have regarding how your information is handled. It reflects our ongoing commitment to transparency and forms the foundation of privacy standards observed across the hotel, restaurants, spa and facilities managed by The Imperial New Delhi and its affiliates.

When you make a reservation, register for an event, or otherwise correspond with us through the Site, you may be asked to consent to this Privacy Policy. In jurisdictions where applicable law requires, such consent will be explicit. Otherwise, we will continue using our Site as your acceptance of this Privacy Policy.

The Imperial New Delhi, located at Janpath, New Delhi – 110001, India, is the entity responsible for managing your personal data. Our Data Protection Officer can be reached at: it@theimperialindia.com

Personal Data We Collect

We may collect personal information in the following ways:

Information you provide directly to us

This includes:

Your full name, contact details, and passport/visa information
Guest stay information, such as arrival and departure dates, purchases, requests, and preferences.
Payment details, including credit card or mobile payment information.
Reviews, feedback, or opinions you share with us.
Information captured via CCTV and other security systems.
Any other information you choose to provide.

Information collected automatically when you use our Site

Log Data: browser type, IP address, access times, pages viewed, and referral page.
Device Information: hardware model, operating system, mobile identifiers, and network details.
Location Data: if you permit location services.
Cookies & Tracking: see our Cookies Policy below for details.

Information from other sources

We may receive personal data from our hotels, service providers, or public sources, and combine it with data collected directly from you in order to improve our services.

When sharing personal information of others (e.g., family members for reservations), you confirm you have their consent.

How We Use Your Personal Data

Subject to applicable law, we may process your personal data to:

Fulfill our contract with you:

Manage reservations, check-in/out, guest requests, payments, and service delivery.

For our legitimate interests:

Enhance guest experiences, personalize services, conduct research, monitor site usage, ensure safety, and improve our offerings.

To comply with legal obligations:

Record keeping, fraud prevention, security, and regulatory compliance.

With your consent:

Send promotional offers, marketing communications, or process sensitive data (such as health information) only when you have agreed to it.

Disclosure of Personal Data

We may share personal data, strictly where required, with:
Our affiliates, service providers, and partners are assisting in operations.
Payment processors, IT and marketing support teams, and vendors.
Travel agents, airlines, or loyalty partners are facilitating your bookings.
Government bodies or law enforcement, as legally required.
Auditors, advisors, or potential investors in the case of a business transaction.
We may also share aggregated, non-identifiable information with trusted partners for business insights.

Overseas Transfers

Your data may be processed or stored in locations outside India, but only in jurisdictions that ensure an adequate level of data protection. Where data is transferred outside the EU/India, we rely on Standard Contractual Clauses, adequacy decisions, or other legally recognised safeguards.

Direct Marketing

With your consent, we may use your contact details to share updates, promotions, special events, or offers from The Imperial New Delhi.

We may also share limited data with selected partners so they can offer relevant services (e.g., travel, dining, wellness, lifestyle). You may opt out of such communications anytime by following the unsubscribe link in our messages or contacting us directly.

Data Security

We implement robust technical and organisational measures to protect your data against unauthorised access, alteration, or loss. While no system can be guaranteed 100% secure, we constantly review and strengthen our safeguards.

We recommend keeping your login credentials confidential, changing passwords regularly, and using secure browsers. In the unlikely event of a data breach, we will notify you and any applicable regulatory authorities in accordance with applicable legal requirements.

Children and Minors

Our services are not intended for children below the minimum legal age (13 in the EU, or as applicable locally). We do not knowingly collect data from minors. Parents/guardians should supervise children’s use of our Site.

Third Party Links

Our Site may contain links to third-party websites and platforms. Please review their privacy policies separately, as The Imperial is not responsible for how they handle personal data.

Your Rights

Access, correct, update, or delete your data.
Restrict or object to its processing.
Withdraw your consent at any time.

Please note: withdrawal of consent may limit or terminate certain services we can offer.

For such requests, please write to us at it@theimperialindia.com

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our Site, with the date of last revision noted. Continued use of the Site implies acceptance of the updated terms.

Cookies Policy

This Cookies Policy (“Policy”) explains how The Imperial New Delhi uses cookies on www.theimperialindia.com

By using our Site, you agree to the use of cookies as described here. If you prefer not to accept cookies, you can disable them in your browser settings. Please note, this may affect certain features or functionality of the Site.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They act like memory for a website, allowing it to recognize your device and improve your browsing experience.

Types of Cookies We Use

Necessary Cookies: Essential for basic functions such as reservations, secure browsing, and navigation.
Functional Cookies: Remember your preferences (e.g., language or reservation progress).
Performance Cookies: Help us understand how visitors use the Site, enabling improvements. (e.g., Google Analytics, Adobe Analytics).
Advertising Cookies: Track your browsing to show relevant offers and limit repeat ads. (e.g., Google, Facebook, Salesforce, etc.).

We may also use trusted third-party cookies, such as social media plugins, to enhance your experience.

Managing Cookies

You can manage or disable cookies in your browser settings:

For Google Analytics specifically, you may install the Opt-out Browser Add-on

As a member of The Leading Hotels of the World, Ltd. (LHW), The Imperial New Delhi also participates in the Leaders Club and other programs managed by LHW. If you make a reservation or otherwise interact with us through lhw.com, your personal data will also be subject to the LHW Privacy Policy. We recommend reviewing both policies to understand how your information is processed.

We require our vendors and service providers to implement equivalent data protection and sign data processing agreements.

Contact Us

For any queries about how we use your data or cookies, please contact our Data Protection Officer/Grievance Officer at:

Email: it@theimperialindia.com

Address: The Imperial New Delhi, Janpath, New Delhi – 110001, India